Privacy Policy

CRDCU Citizens Delivery Tracker

Last Updated: January 28, 2026

1. Introduction

Welcome to the CRDCU Citizens Delivery Tracker ("the App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information (Voluntarily Provided)

When you submit feedback through the App, you may choose to provide:

  • Name (Optional)
  • Email Address (Optional)
  • Phone Number (Optional)
  • State of Residence (Required for feedback submission)

2.2 Feedback Data

When you interact with the App, we collect:

  • Comments and Feedback - Text you provide about government services
  • Ratings - Star ratings you give to ministries and services
  • Photos - Images you voluntarily upload to support your feedback (optional)
  • Priority/Deliverable/Indicator Selections - Your selections when providing feedback

2.3 Device Information

We automatically collect:

  • Device Identifier - A unique anonymous identifier (UUID) generated and stored locally on your device to distinguish feedback submissions

2.4 Technical Data

  • Internet Connection Status - To ensure proper functionality of the App

3. How We Use Your Information

We use the information collected to:

  • Process and respond to your feedback submissions
  • Track citizen engagement with government priorities and deliverables
  • Evaluate ministry and service performance based on citizen ratings
  • Improve government service delivery
  • Communicate with you regarding your feedback (if contact information is provided)
  • Analyze trends and patterns in citizen feedback

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Government Agencies - Feedback and ratings may be shared with relevant government ministries and departments for service improvement purposes
  • Legal Requirements - When required by law, court order, or government regulation
  • Aggregated Data - We may share aggregated, anonymized statistics that do not identify individual users

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

  • Personal data is transmitted securely over encrypted connections
  • Device identifiers are stored locally on your device using secure storage mechanisms
  • We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction

6. Your Rights and Choices

You have the right to:

  • Provide Optional Information - Personal details (name, email, phone) are optional; you may submit feedback without providing them
  • Access - Request access to the personal data we hold about you
  • Correction - Request correction of inaccurate personal data
  • Deletion - Request deletion of your personal data, subject to legal retention requirements
  • Withdraw Consent - Withdraw your consent for data processing at any time

7. Permissions

The App requires the following device permissions:

Permission Purpose
Internet Required for submitting feedback and loading content
Storage/Media Access Required only if you choose to upload photos with your feedback

8. Data Retention

We retain your feedback data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Central Delivery Coordination Unit (CRDCU)

Email: [Insert Contact Email]

Address: [Insert Physical Address]

Phone: [Insert Contact Phone Number]

By using the CRDCU Citizens Delivery Tracker, you acknowledge that you have read and understood this Privacy Policy.